Retail Operations

SIR30216 Certificate III in Retail Operations

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

retail-operations

future skills-wa

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores

and retail fast food outlets.

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment,  sell products and services in a variety of retail settings
  • service the point-of-sale area, organise and maintain work areas and displays, carry out specific responsibilities, such as merchandising.

Possible job titles 

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator

18 units must be completed:

  • 8 core units
  • 5 elective units:
  • a minimum of 3 units must be selected from the elective unit list ; a maximum of 2 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
The core units are:

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety

Course charges for each qualification delivered in a Traineeship arrangement will be charged at the prescribed rate of $3.25 per nominal hour commenced, and each unit of competency in each course has a nominal hour allocated to it. Please CLICK HERE   for each unit of competency’s nominal hour allocation and multiply by the prescribed rate, currently at $3.25. Any unit commenced will be charged to the student or employer if engaged in workplace training in compliance of the VET FEES & CHARGES POLICY 2017

Example:   SITXWHS101 Participate in safe work practices   = 15 nominal hours = $48.75

Course charges vary due to the electives selected  and units will be charged once commenced at yearly nominal rate fee.

Contact info@tiawa.com.au or call 1300 60 62 67 for any course you wish to review for yourself or your workplace and relevant charges.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.
Courses start at $1283.75 for SIR30216 Certificate III in Retail Operations.

If students have already successfully completed units within the qualification, credit can be granted within our program. Similarly, competencies gained through other formal study or experience may be acknowledged upon review.

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